We've partnered with Smile.io to reward you with Shag Bucks, that you can trade in for gift cards to use in the store. Do my reward points expire?. - No!. Who is eligible to earn or redeem rewards?. - If you can buy from the store, you can earn point
We offer AfterShip Protection during checkout, which covers lost/damaged/stolen orders. The cost starts at $1.50 USD per $100 of order value and claims are usually processed within 2-3 days of all required information being submitted. Please Note: So
We have a LOT of products for sale, and that an make it hard to compare different products that may appear to have similar features. To help with this, we've created our Brand Tier system. Each brand, and therefore product, is given a tier (Elite, Pr
After submitting an order, you have a short window where you can change your address. You can do this by clicking the 'View Order' link from the confirmation email, and then looking for an 'Update Address' button under your shipping address, that loo
Because of the types of products we sell, for health and safety reasons we generally cannot accept returns of used items. For full details of the different reasons for a return, and what your options are, please see the list below:
TL:DR after submitting your order there is a small window where you can cancel your order, or update the address details. If you no longer see the option to cancel your order then you'll need to submit a return. Our systems are wired up to process th